Barclays Bank

1. Phone banking:
   
   To call us on our helpline numbers please click here
   
   Visit our Branch
   
   For details of our branch locations please click here
   
   E-mail us:
   
   For Retail Banking and loans: customerservices@barclays.com
   For Premier Banking: premiercustomercare@barclays.com
   For NRI Banking: nri@barclays.com
   For Credit cards: service@barclays.com
   For Commercial Banking: commercial.help@barclays.com
   
   Write to: 
   
   Customer Service Department,
   Barclays Bank PLC,
   P.O. Box.11567,
   Nariman Point,
   Mumbai – 400021
   For the complaint form please click here
   
   Please provide us with your full name, account details (if you are a Barclays customer), contact information (address, day-time telephone number and e-mail address), copies of any relevant documents and a clear description of your requirement's).
   You will receive a response within 7 working days and we shall do our best to resolve your complaint within this period. Some complex complaints may take a longer time to resolve. However, even in such cases, you will be informed about the status of your complaint within this period.

1. In case of an unsatisfactory response from the above channels please send an email to:
   
   Ms. Supriya Rajan
   Head, Query Resolution Unit
   Email: head.qru@barclays.com
   
   You will receive a response within 5 working days.
   Please quote the reference number of your earlier contact with the Bank on the same issue.

1. If you are still not satisfied with the resolution you receive, please write to:
   
   Ms. Meera Rawat
   Principal Nodal officer
   Barclays Bank PLC
   601/603 Ceejay House
   Shivsagar Estate, Dr Annie Besant Road
   Worli, Mumbai -400018.
   (This address is for correspondence only)
   Telephone: 91-22-67196575
   Email: grievanceredressal@barclays.com
   
   You will receive a response in 5 working days of the Nodal officer receiving your communication.
   Please quote the reference number of your earlier contact with the Bank on the same issue, in all your interactions with the Nodal Officer’s Team.

1. If the resolution you receive does not meet your expectations, please write to:
   
   Mr. Vishal Gambhir
   Head - Service Delivery, Branch operations & Performance
   Email: head.servicedelivery@barclays.com
   
   You will receive a response in 5 working days of the Service Delivery Head receiving your communication.
   
   If after having followed Levels 1, 2, 3 and 4, your issue remains unresolved, you may approach the Banking Ombudsman for Redressal
   
   Banking Ombudsman Scheme 2006
   We participate in the Banking Ombudsman Scheme, 2006 of the Reserve Bank of India.
   
   If you have not received a response from us within one month after we have received your complaint, or if you are not satisfied with the reply given by any of our above channels, you may approach the Banking Ombudsman. Please click here for the salient features of the Banking Ombudsman Scheme 2006 and contact details of your nearest Banking Ombudsman offices. A copy of this Scheme is displayed and available on request at our branches.
   
   For details of our Senior Management please Click here

Barclays Bank Customer Care Number

Retail Banking & Premier Banking Customer Care Numbers

1800-233-6565 (Toll free for MTNL / BSNL users)
60007888 (for Private Service users / This number is accessible from all metros and state capitals. For other cities and mobile users please dial the number 60007888 with a prefix of the nearest metro /capital city code)

Commercial Banking Customer Care Numbers

60001550 (for Private Service users / This number is accessible from all metros and state capitals. For other cities and mobile users please dial the no 60001550 with a prefix of the nearest metro /capital city code.) 

Barclays Bank Cards Customer Care Numbers

Platinum Cards - 60016999
Credit card application Helpline - 011-60016001
Delhi, Gurgaon, Noida, Gaziabad, Faridabad - 0124-6752222
Mumbai, Nasik, Pune - 022 6724 2222
Rest of India - 6000 4444 / 1800 233 7878 (MTNL / BSNL toll free)

E-mail:

For Retail Banking and loans: customerservices@barclays.com
For Premier Banking: premiercustomercare@barclays.com
For NRI Banking: nri@barclays.com
For Credit cards: service@barclays.com
For Commercial Banking: commercial.help@barclays.com

Postal Address for Complaints:

Customer Service Department,
Barclays Bank PLC,
P.O. Box.11567,
Nariman Point,
Mumbai – 400021

Online Complaint Form:

Click Here

Regional Barclays Bank Addresses

Barclays Bank Customer Care Mumbai

Barclays Bank PLC - India Head Office
801-808 Ceejay House, Shivsagar Estate
Dr Annie Besant Road,
Worli, Mumbai - 400018

Barclays Capital - Investment Banking Division
Tel: +91-22-6719 6000
Fax: +91-22-6719 6100

Barclays Bank PLC
Sunshine Building, Ground Floor
Plot No 78 A
Dr Annie Besant Road
Worli, Mumbai – 400018
Tel: +91-22-6615 9603

Branch timings:
Weekdays: 10 am to 6 pm
Saturday: 10 am to 2 pm
Closed on all Sundays and Public Holidays

Barclays Bank Customer Care Pune

Barclays Bank PLC
Satguru Centre,
Bund Garden Road,
Pune – 411001
Tel: +91 20 41466888
Fax: +91 20 41466899

Branch timings:
Weekdays: 10 am to 6 pm
Saturday: 10 am to 2 pm
Closed on all Sundays and Public Holidays

Barclays Bank Customer Care New Delhi

Barclays Bank PLC
First Floor, Eros Corporate Tower
Nehru Place
New Delhi 110019
Tel: +91-11-4657 9000
Fax: +91 -11-4657 9098 / 99

Branch timings:
Weekdays: 10 am to 6 pm
Saturday: 10 am to 2 pm
Closed on all Sundays and Public Holidays

Barclays Bank Customer Care Kanchipuram

Barclays Bank PLC
20/21 Kamarajar Salai
Kanchipuram - 631 501
TamilNadu
Tel: +91-44-67202000

Branch timings:
Weekdays: 10 am to 3 pm
Saturday: 10 am to 12:30 pm
Closed on all Sundays and Public Holidays

Barclays Bank Customer Care Nelamangala

Barclays Bank PLC
First Floor, Paramanna Layout,
B.H.Road, Nelamangala
Bangalore 562123
Tel: +91-80-2772 3768 / 2772 3769
Fax: +91-80-2772 3531

Branch timings:
Weekdays: 10 am to 3 pm
Saturday: 10 am to 12:30 pm
Closed on all Sundays and Public Holidays

Barclays Bank Customer Care Junagadh

Barclays Bank PLC
Ground Floor, Marigold - 2,
Opposite Bahauddin College,
College Road,
Junagadh, Gujarat - 362001
Tel : +91 0285 6640 666 / 677 / 688

Branch timings:
Weekdays: 10 am to 5 pm
Saturday: 10 am to 2 pm
Closed on all Sundays and Public Holidays

Barclays Bank Customer Care Ahmednagar

Barclays Bank PLC
Plot # P-156/157,
MIDC, Nagapura,
Ahmednagar – 414001
Tel : +91 0241-66 151 75 / 76 / 77 / 78 / 79 / 80 / 81

Branch timings:
Weekdays: 9 am to 5 pm
Saturday: 9 am to 1 pm
Closed on all Sundays and Public
Holidays

Barclays Bank Customer Care Hyderabad

Barclays Bank PLC
8/2/686/B/6/A (Ground floor),
Road number 12, Banjara Hills,
Hyderabad 500034
Board line: +91 040 – 30878500

Branch timings:
Weekdays: 10 am - 6 pm
Saturday: 10 am - 2 pm
Closed on all Sundays and Public Holidays

Barclays Bank Customer Care Rajahmundry

Barclays Bank PLC
Samhitha Complex
Ground Floor, D.No: 46-18-10,
Main Road, Danavaipet,
Rajahmundry 533103
Tel : +91 0883-64 541 02 / 64 541 03

Branch timings:
Weekdays: 9:30 am - 3:30 pm
Saturday: 9:30 am - 1:30 pm
Closed on all Sundays and Public Holidays

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